Rakko StayTogether through every stay

Rakko Insight

Catch guest issues before checkout.

Rakko Insight lets guests scan a room QR and open a mobile web page—no app or account required. Each report is triaged, assigned, handled and tracked through to closure.

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Room 1208

How can we help?

Room issue

Housekeeping

Something else

Sent privately to the hotel team

Why it matters

Most public complaints start as solvable issues.

A missing towel, noisy air conditioner or slow response can become a one-star review when guests do not know who to tell.

Private first

Feedback goes directly to your team—not to a public review site.

Act sooner

Know what happened while there is still time to make it right.

Simple for guests

No app, account or long form. Scan, select and send.

A visible service loop

From a quiet guest signal to an accountable response

01
Guest reports the issue
A room-level QR gives the guest a discreet way to ask for help.

02
The right team is alerted
Room, issue and urgency arrive together so staff can act without chasing context.

03
The hotel resolves and records it
The response stays visible through completion and follow-up.

Complete operating loop

More than a feedback form

Every valid report becomes a trackable service-recovery task.

Manager dashboard

Sample interface

Open12

High risk3

Overdue2

In progress7

Live work ordersUpdated just now

1208

AC noise affecting sleepEngineering

High risk

0816

Extra towels requestedHousekeeping

Assigned

1512

Hot water temperatureEngineering

In progress

How it works

From guest report to a closed service‑recovery case

Open mobile web page

The room QR opens a web page with room context already attached.

Submit report

The guest selects a category and adds text, voice, image or video.

Assess risk

The system identifies category, urgency and escalation signals.

Create work order

The right department receives a structured task.

Staff handles it

Employees accept, update and record the resolution.

Manager oversees

High-risk or overdue cases are escalated for follow-up.

Confirm and close

The guest confirms resolution or the case reopens for further action.

Example scenario

How one guest report reaches the right team

Illustrative product scenario — not client performance data.

Room 1208 · Air-conditioning noise

22:14

Guest submits report

The guest reports that AC noise is affecting sleep.

22:15

Front desk receives alert

Room number, category and message arrive together.

22:20

Engineering follows up

The team confirms a suitable time to inspect the room.

22:42

Hotel closes the loop

The guest is contacted again after the issue is handled.

One system, four views

Useful at every level of hotel operations

For guests

A fast way to ask for help without finding a phone number or installing an app.

For frontline teams

Every task has a room, category, owner, status and handling record.

For managers

See high-risk rooms, overdue tasks, repeats and team workload in one place.

For owners

Review response time, risk trends and whether service recovery is working.